How can we help you?

Getting your clinic on Dentoq is simple. Contact us at support@dentoq.io or fill out the form below. We will set up your clinic within 24 hours and give you your unique booking URL:

dentoq.io?clinic=your-clinic-name

Setup takes less than 10 minutes from our side. Here is what we set up for you:

• Your clinic profile and booking URL
• Your services and prices
• Your dentist profiles
• Your operating schedule
• Your booking channels

We will send you your booking URL as soon as everything is ready.

We need the following to set up your clinic:

• Clinic name and full address
• Contact number (mobile number for SMS)
• Email address
• Dentist names and specializations
• Services offered with prices and duration
• Operating hours and days open

Send this to support@dentoq.io and we will handle the rest.

Every new clinic gets a 14-day free trial with full access to all features of your chosen plan. No credit card is required to start. At the end of the trial you can subscribe to continue, or cancel with no charge.

Your booking link is: dentoq.io?clinic=your-clinic-slug

Share it anywhere:

• Post it on your Facebook Page
• Add it to your Instagram bio
• Include it in your Viber messages
• Print it on your clinic business cards
• Add it to your Google Business profile
• Embed the widget on your website

Yes — contact us anytime at support@dentoq.io and we will add or update your dentists and services within 24 hours. In a future update you will be able to manage this yourself from your clinic dashboard.

Yes — Dentoq is designed mobile-first. The patient booking app works perfectly on all smartphones including iPhone and Android. It also works on tablets and desktop computers.

Booking takes less than 2 minutes in 5 steps:

• Step 1 — Patient visits your booking link
• Step 2 — Selects a service
• Step 3 — Chooses a dentist
• Step 4 — Picks a date and time slot
• Step 5 — Enters name and mobile number

The booking is confirmed instantly and a reference number is generated. The patient receives an SMS confirmation.

All appointments are saved in real-time to your Dentoq dashboard. You can view them by logging into your clinic dashboard. You can also receive SMS or email notifications for every new booking — just let us know your preference and we will set it up.

Currently patients can cancel by contacting the clinic directly using the contact details on the booking confirmation. A self-service cancellation and rescheduling feature is coming in the next update.

Every confirmed booking gets a unique reference number like #DQ-2026-0001. Patients can use this number to:

• Identify their booking when calling the clinic
• Request cancellations or changes
• Verify their appointment details

Contact us at support@dentoq.io and we will block off the dates or times you need within a few hours. A self-service schedule management feature is coming soon in your clinic dashboard.

Currently patients can book up to 3 months in advance. The booking calendar shows the next 14 days as quick-select buttons. Contact us if you need to adjust the booking window for your clinic.

Dentoq supports 9 booking channels:

• 💬 Facebook Messenger — native chatbot booking
• 📱 Viber — native chatbot booking
• 💚 WhatsApp — booking via link and flows
• 🔍 Google Reserve — book from Google Maps and Search
• 🌐 Website Widget — embed on any clinic website
• 🖥️ Patient Web App — full booking flow at your link
• 📲 SMS — booking confirmation and reminders
• 📸 Instagram — coming soon
• ✈️ Telegram — coming soon

Channels available depend on your plan.

To activate Messenger booking you need to:

• Have a Facebook Page for your clinic
• Be an admin of that Facebook Page
• Share your Facebook Page URL with us

We will connect the Dentoq chatbot to your page and patients will be able to book directly inside Messenger. Contact us at support@dentoq.io to get started.

We provide you with a simple script tag to paste into your clinic website. It looks like this:

<script src="dentoq.io/widget.js?clinic=your-slug"></script>

This adds a floating "Book Now" button to your website. Contact us and we will give you your clinic's specific widget code.

Google Reserve adds a "Book Online" button directly to your clinic's Google Business Profile on Google Maps and Search. When patients search for dentists in your area they can book directly from Google without visiting another site.

Activation requires Google partner approval which takes 2 to 4 weeks. Contact us to start the process.

Yes — all booking channels feed into one single dashboard. Whether a patient books via Messenger, Viber, your website, or Google — it all appears in the same place. No double bookings, no confusion.

Dentoq has 4 plans — all with fixed flat pricing and no hidden charges:

• Starter — ₱1,500/month · 1 dentist
• Growth — ₱2,999/month · 3 dentists
• Professional — ₱5,999/month · 8 dentists
• Enterprise — Custom · Unlimited

All plans include SMS reminders, all booking channels, and zero hidden charges.

Never. Dentoq's pricing is 100% flat and transparent:

• No SMS surcharges
• No per-booking fees
• No setup fees
• No cancellation fees
• No channel activation fees

What you see is what you pay. Every month. No surprises.

Currently we accept payment via:

• GCash
• Maya
• Bank transfer

Automated billing via GCash and Maya is coming soon. We will notify you when it is available.

Currently payment is collected at the clinic on the day of the appointment — GCash, Maya, or cash. Online patient payment collection via GCash and Maya is coming soon and will be available on Growth and Professional plans.

Yes — you can cancel anytime with no penalty. Email us at support@dentoq.io and we will process your cancellation within 24 hours. Your clinic stays active until the end of your current billing period.

Yes — email us at support@dentoq.io to change your plan. Upgrades take effect immediately. Downgrades take effect at the start of your next billing cycle.

Yes — Dentoq sends SMS reminders automatically via Semaphore using Globe and Smart networks. Patients receive:

• ✅ Booking confirmation SMS immediately after booking
• ⏰ Reminder SMS 24 hours before the appointment
• ⏰ Reminder SMS 1 hour before the appointment

SMS reminders are included in all plans at no extra charge.

The confirmation SMS looks like this:

Dentoq: Booking Confirmed! Ref: #DQ-001. General Checkup with Dr. Santos on May 28 at 11:00 AM. BrightSmile Dental, Makati. Reply CANCEL to cancel.

If a patient did not receive an SMS check these:

• Is the mobile number correct? (must be a valid PH number)
• Is the number on Globe or Smart? (Semaphore supports both)
• Check if SMS was blocked by the patient's carrier

If the issue persists contact us at support@dentoq.io with the booking reference number.

Custom SMS templates are available on Professional and Enterprise plans. Contact us at support@dentoq.io to request a custom template for your clinic.

Each plan has a dentist limit:

• Starter — 1 dentist maximum
• Growth — 3 dentists maximum
• Professional — 8 dentists maximum
• Enterprise — Unlimited dentists

If you need more dentists than your plan allows, upgrade to the next plan.

Multi-branch support is available on:

• Professional — 2 branches
• Enterprise — Unlimited branches

Each branch gets its own booking URL and schedule. All branches feed into one dashboard.

Email us at support@dentoq.io with the changes you need:

• Clinic name, address, or phone number
• Operating hours or days
• Add or remove services
• Add or remove dentists
• Update prices

We process all updates within 24 hours.

We will send you a reminder 3 days before your trial ends. If you choose to subscribe your clinic stays active and all your data is preserved. If you do not subscribe your clinic booking page will be paused — no data is deleted for 30 days giving you time to reactivate.

Try these steps:

• Clear your browser cache and reload
• Try opening in a different browser
• Check your internet connection
• Make sure the URL includes ?clinic=your-slug

If the issue persists email us at support@dentoq.io with your booking URL and a description of what you see.

If no slots appear when patients select a date:

• Check if that day is within your operating days
• All slots may already be booked for that day
• Try selecting a different date

If slots are missing on days you should be open contact us and we will check your schedule configuration.

Clinic notification alerts are coming in the next update. Currently you can view all bookings in your Dentoq dashboard. You can also check your Supabase appointments table directly. Contact us to set up email notifications for new bookings in the meantime.

If a patient sees an error when confirming their booking please:

• Ask them to try again
• Check their mobile number format (use 09XX or +639XX)

If the error persists email us the error message at support@dentoq.io and we will fix it immediately.

Yes — Dentoq works on all modern browsers:

• ✅ Safari (iPhone and iPad)
• ✅ Chrome (Android and desktop)
• ✅ Firefox
• ✅ Edge
• ✅ Samsung Internet

For the best experience on iPhone and iPad use Safari.

Yes — Dentoq is fully compliant with the Philippine Data Privacy Act of 2012 (RA 10173). We:

• Collect only necessary patient information
• Encrypt all sensitive data
• Never sell patient data to third parties
• Provide patients with their data rights
• Retain data for 2 years then automatically redact

Our full privacy policy is available at dentoq.io — tap Privacy Policy at the bottom.

Patient booking data is stored in Supabase — a secure cloud database hosted in Singapore. Data is encrypted at rest and in transit. Singapore is the closest secure data center to the Philippines with excellent latency and data protection laws.

Yes — under RA 10173 patients have the right to request erasure of their data. They can email privacy@dentoq.io and we will process the request within 15 business days as required by law.

Never. Dentoq shares data only with the service providers needed to run the platform:

• Supabase — database storage
• Semaphore — SMS delivery only
• Render — API hosting

We never sell, rent, or share patient data with advertisers or any other third parties.